Healthcare Services
We see healthcare differently.
Every healthcare technology challenge is unique because every organization has different needs, obstacles, and objectives.
Our healthcare teams have a sole focus: delivering top quality technical and operational solutions to payer and provider organizations. We combine our deep healthcare industry experience with advances in technology to solve our clients’ most complex problems.
Specialties
Transforming Healthcare.
The pandemic accelerated technological advancement and adoption in healthcare. It’s now easier and faster for patients to procure medical services outside of the traditional four walls of the medical establishment, enhancing convenience and accessibility for all.
Healthcare technology companies have seized this opportunity and offered innovative solutions to help patients, providers and healthcare agencies.
As healthcare systems embrace digital transformation, they are adopting digital health tools as part of their investment. Consumers value tools that help streamline and enhance their care experience and make healthcare more convenient. However, in order for the tools to be adopted, they must be embedded in workflows and smoothly transition across digital, physical and virtual environments.
Digital optimization
The process of using digital technology to improve existing operating processes or business models
Digital transformation
The process of exploiting the latest digital technologies and practices to create a new sustainable digital business model
SERVICE
Robotic Process Automation (RPA)
Robotic Process Automation (RPA) automates high-volume, repetitive tasks and allows your employees to focus on higher-value tasks.
RPA allows you to automate routine tasks quickly and cost effectively without complex changes to your existing information systems. These bots can even integrate with your existing processes such as data capture and expand the value of your automation program.
Our clients are experiencing three key benefits with this technology:
Increased throughput
Automated tasks are completed in seconds or minutes instead of hours or days. Even better, these bots can work around the clock delivering value to your customers.
Reduced human error
Once the bot is configured, there is no chance of making data entry or cut-and-paste errors.
Accelerated time to value
There is no long project lead time. Your team will create, test and deploy new automation schemes in hours.
How we can help
Our teams provide advisory services and can guide you through the process of determining which processes or tasks would readily lend themselves to RPA, we can help you configure the bots to optimize your investment and minimize the deployment timeframe and speed your time to achieve the benefits.
Compliance/Privacy/Security
Healthcare organizations are wrestling with changing government regulations and a fast-growing number of threats to the security of consumer data.
The Challenge
Healthcare executives’ top priority is ensuring that their organization stays within legal regulatory boundaries while securing consumer data. Organizations are using information systems to reduce costs and to improve the quality of care. Easy-to-use technology enables healthcare staff to be more mobile and efficient, but also increases potential security risks. It is necessary to ensure all these new technological developments are reliable and secure because not only security, but also patient safety can be threatened.
HIPAA, the Health Insurance Portability and Accountability Act, establishes the standard for protecting patient data including use, storage and transmittal of electronic health information. HIPAA Compliance and breach prevention is required for Protected Health Information (PHI) and both Covered Entities and Business Associates have unique challenges to overcome to meet compliance requirements.
The Solution
Health IT privacy and security is more than safeguarding data. It’s a proactive approach to be prepared for the worst case scenario. There is no silver bullet to protect data, but when it comes to privacy and security, having a strategy and the right tools in place can make all the difference.
Our Services Include:
- Compliance Program Effectiveness Evaluations
- Compliance Program Design and Implementation
- Mergers and Acquisitions (M&A)
- Assistance and Due Diligence Reviews
- Data Privacy Reviews
- Security Assessments
AI
Artificial Intelligence
AI is no longer just a technology. It is becoming intrinsic to every component of business. As AI rapidly becomes integral to how businesses operate, compete and grow, it will bring disruption to every industry.
Even those businesses that aren’t yet going big on AI will be impacted by market shifts and need to consider how it changes business models, service provider relationships, talent pools, stakeholder expectations, reporting requirements and more. Companies that embrace it as core to their strategy can help lead the way.
Our Services
Artificial Intelligence Governance
To operationalize Generative AI at scale, the place to start is governance and security. You’ll need to evaluate internal capabilities, including your unstructured data landscape. Work closely with your CIO to assess solutions — and determine how to take advantage of the GenAI functionality that’s being built into existing business applications and how to create your own AI factory for broader transformation.
AI corporate governance involves creating a structured framework to ensure ethical, legal, and effective use of AI within an organization. We have developed a framework specifically to help guide our clients through the governance process.
Establish Ethical Principles and Guidelines
- Transparency: Ensure AI operations are explainable and understandable.
- Accountability: Assign clear responsibility for AI outcomes, including unintended consequences.
- Fairness: Prevent biases in AI models that may lead to discriminatory outcomes.
- Privacy and Security: Protect data used by AI systems, ensuring compliance with data protection laws.
Regulatory Compliance
- Adhere to laws and regulations such as GDPR, CCPA, or AI-specific legislation.
- Monitor changes in AI regulations globally and ensure corporate policies remain compliant.
AI Risk Management
- Identify potential risks (e.g., data breaches, algorithmic bias, reputational damage).
- Establish mitigation strategies, including regular audits and updates to AI systems.
Governance Structure
- Form an AI Ethics Committee or designate a Chief AI Ethics Officer to oversee AI-related decisions.
- Integrate AI governance into the broader corporate governance framework, ensuring alignment with business objectives.
Stakeholder Engagement
- Include diverse stakeholders (employees, customers, regulators, and experts) in AI governance discussions to reflect various perspectives.
- Maintain open communication about AI policies and practices with stakeholders.
Performance Monitoring and Audits
- Implement key performance indicators (KPIs) and benchmarks for AI performance.
- Conduct regular internal and external audits to evaluate AI systems’ compliance and effectiveness.
Training and Awareness
- Encourage a culture of awareness regarding the implications and impacts of AI technologies.
- Provide AI ethics training to employees to promote responsible use.
Healthcare analytics
Use data and analytics to determine which products and services lead to better patient, provider and economic outcomes.
Analytics will be central to achieving the systematic quality improvements and cost reductions demanded by healthcare reform. It requires a foundational set of analytic information systems
Our clients that have implemented predictive healthcare analytics solutions have achieved more evidence-driven business models, improved patient outcomes and increased economic value across the health care system.
We offer advisory services related to:
- Outcomes Improvement
- Data Governance
- Identifying, prioritizing and implementing your highest valued opportunities
- Patient and provider analytics: Insight of the patient journey.
- Design and deploy analytics-enabled services direct-to-patients and direct-to-providers.
- Achieve “real-time” feedback on your activities.
Healthcare Services
Strategic Planning & VisioningBusiness events can trigger the need to confirm, refresh, or revise a healthcare organization’s IT direction.
Underperformance, new health reform mandates, or a change in leadership often trigger the need for a strategic renewal. Changes, whether they originated internally or externally, force an organization to modify or adapt its objectives. Each supporting department must then adapt in order to support the new goal. The strategic plan will help provide focus and direction for all employees to achieve your objectives.
An organization must have patience to allow a great strategy to unfold, but it must also never cling to an outdated strategy for too long. Time is not the driving factor in this situation. Your organization’s competitive position within the business environment is. Arkenstone professionals have the experience to guide your team through this process.
Arkenstone staff approach technology as an enabler. We combine technical experts with healthcare business acumen to find solutions for our clients that work.
Waves of new technologies are entering the marketplace, but which one offers the most value to your organization? Arkenstone can help you answer that question and then ensure that your implementation is successful.
With any new technology, but especially with healthcare technology, there are a few critical success factors that need to be followed to ensure that your technology implementation brings the value that you expect.
You must have a clear objective for why you are implementing the technology — Anytime you introduce a change to your technical platform, you introduce a risk of something going wrong. Our provider clients all know this is true with treating patients, and it holds true with systems. Reducing this risk starts with having a valid reason for making the change.
Define clear requirements for what the technology needs to do — if you can imagine it, we can build it. Our software engineering tools will even allow you to watch the technology progress. This transparent and iterative approach saves our clients time and expense.
Control risks to improve project outcomes – We have the tools, methodologies and experience to guide you through any technical implementation.
Program/Project Management
Large-scale healthcare technology investments require significant project management planning.
Arkenstone has expertise in systems implementation. We have seasoned experts in the planning, design, integration and testing of complex systems. We can help you integrate a new product with your existing systems, or guide you through the process of designing and developing a custom-built system that meets your exact needs.
Our professionals are PMP-certified with years of large-scale implementation experience. They are trained in multiple systems development life cycle (SDLC) methodologies that they can bring to bear on your project. We have decades of experience and can recommend an approach that will ensure your project’s success.
Get In Touch
500 Cherrington Parkway
Suite 400
Moon Township, PA 15108
Phone: 1-724-513-4945